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Last updated 19 August 2026

Refund Policy

Renewed Minds Therapy Services, LLC wants you to feel comfortable trying Hold That Thought. This policy explains when and how you can get your money back.

30-day refund window

You may request a full refund within 30 days of any subscription payment — monthly or yearly, first payment or renewal. No explanation is required. Approved refunds are returned to the original payment method, normally within 5–10 business days.

Free trial first

Every new account starts with a 7-day free trial, so you can decide before you are charged anything. If you cancel during the trial, no payment is taken.

How to request a refund

Email renewedmindsts@gmail.com with the email address you used at checkout, or contact Paddle, our Merchant of Record, at paddle.net. We aim to answer within 2 business days.

Cancelling your plan

You can cancel at any time from your plan page in the app or through the Paddle billing portal. Cancelling stops future charges; you keep access until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one using the steps above if you are within the 30-day window.

Beyond 30 days and exceptional cases

After 30 days we do not routinely refund past payments, but if something went wrong — duplicate charges, a plan you could not access, or billing after a cancellation — tell us and we will put it right. Refunds may be declined where there is evidence of abuse of the service or of this policy.

Your data after a refund

A refund ends your paid access. Your entries stay safe and remain available if you subscribe again, and you can export or permanently delete everything from Settings at any time.